Shipping

At Upstate Down, we are committed to delivering your items with care and efficiency. All orders are shipped once per week on Fridays using UPS Ground service. This schedule allows us to thoughtfully prepare and package your items to ensure they arrive safely at your door. You will receive a tracking number via email once your order has shipped, so you can follow its journey to your home.

Please note that we currently ship within the contiguous United States only. UPS typically delivers within 3-7 business days, depending on your location. While we are not responsible for delays caused by weather, carrier disruptions, or other factors beyond our control, our team is always happy to assist with any questions regarding your delivery. For special shipping requests or expedited options, please contact us before placing your order.

Select items — including rugs, upholstery, and other oversized or delicate pieces — are subject to white glove delivery fees starting at 10% of the item’s cost. This service ensures careful handling and placement within your home. Our team will provide a delivery quote and coordinate scheduling with you after your purchase.

For vintage pieces purchased through the Upstate Down shop, we offer complimentary in-store pickup. You are also welcome to arrange your own delivery service for these items if you prefer. Please contact us to schedule a pickup time or to discuss delivery options.